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One Secret for CRM Success: Understanding the heart, mind, and soul of a...

“Anything that helps me sell more effectively, I will employ, but not at the expense of ineffectiveness” – Mike Muhney Last week, I had the opportunity to have one of many conversations with industry...

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Podcast: The Impact of Digital Innovation on the Customer Experience

I was recently honored to be a featured guest on IBM’s Big Data Podcast with David Pittman. The “Digitization of Everything” is quickly changing how organizations find, engage, and respond to their...

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